Contact us

How to reach us

+1 425 748 5166 (PST) +1 360 312 7638 (CET) +44 131 208 3240 +49 322 233 39744

Eltima Software:

US office: 601-108th Ave
NE, Suite 1900, Bellevue,
WA 98004, USA

German office: Frankfurt
Herriot's, Herriotstraße 1,
60528 Frankfurt, Germany

E-mail:
sales@eltima.com support@eltima.com

Eltima Wiki

View the detailed answers to Frequently Asked Questions, conveniently grouped and classified in our Wiki

Eltima Forums

Visit our public moderated forums. Read exisitng topics and ask new quesitons.

Case Studies

Discover how other users benefit from using Eltima products: true usage scenarios from real people

Purchase questions

- FAQ: How can I order a product by Eltima?
- FAQ: Which payment methods are available?
- FAQ: Can I pay for your product in my native currency?
- FAQ: Can I buy from a reseller in my country?
- FAQ: How soon will I get the license after the order?
- FAQ: How will you deliver the product I order?
- FAQ: What if my order failed or was rejected?
- FAQ: Can I buy your product on a CD?
- FAQ: How can I place a Purchase Order?
- FAQ: Can I return product and get my money back?
- FAQ: What are the maintenance terms?

	Still have questions?

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Your company

Product*

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Upgrade questions

I want to upgrade to a new minor version
I want to upgrade to a new major version

	Still have questions?

Product*
Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Your e-mail*

I don't know my Order ID

Registration problems

- FAQ: My registration key doesn't work
- FAQ: I received a registration key, but where do I get a full software?
- FAQ: Can I transfer a registered product to another computer?

	Still have questions?

Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Product*
Which verison of the software do you have installed?
Enter your Registration Name
Enter your Registration Code
Your name*
Your e-mail*
Comments


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Recover lost registration info

- FAQ: I have lost my registration info. Can you somehow retrieve it and send again?

	Still have questions?

Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Enter all email addresses you want the registration info to be re-sent to Your e-mail*

I don't know my Order ID

Product
Product version you use now
License type and number of licenses
E-mail used to purchase the product
If you have the software installed, go to About option to see the name of the licensee Registration Name
Try to recollect at least year / month when you placed the order Approx date of order
Which online reseller did you use?
The physical address, phone or fax number which you provided during the purchase Any relevant details that can help us retrieve your order


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I didn't receive a registration info

- FAQ: Check your Spam filter settings and look through your Junk folder
- FAQ: I've ordered your product but didn't receive a Backup CD
- FAQ: I received nothing after placing the order. Did my order go through?
- FAQ: I've purchased your software but haven't got a registration key yet

	Still have questions?

Order ID (Reference # or Invoice Number) is a unique identifier of your order. Look for this number in the order confirmation email or on a BackUp CD Your Order ID
Enter all email addresses you want the registration info to be re-sent to Your e-mail*

I don't know my Order ID

Product*
License type and number of licenses
E-mail used to purchase the product
The one you entered when placing the order online Registration Name
If you are not sure, you can provide at least a range of dates Your order date
Which online reseller did you use?
Did you look for the email with registration information in your Spam folder? Yes Not yet, but i will
Please, provide us with any relevant details that can help us find your order Comments


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Request technical support

Choose product*:

Your name*
Your e-mail*
Your Order ID
Product version (build)
Licenses type
Your question or your technical problem description Your question*
Attach a file


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CONTACT US: please, select the topic which seems relevant to your question: